TURKEY
TERMS & CONDITIONS
General Rules
All drivers must carry a valid license from their country of residence along with passport or ID and credit card for the deposit amount with the sufficient amount. Driving license printed with non-Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an international driving license or official translation. Any driving license with two endorsements will make the booking null and void. All drivers must carry a valid full license from their country of residence. If it is not in English, you must also present an International Driving Permit or a suitable translation. The license must be valid for the entire rental period.
For Turkish citizens; Credit Card, Turkish ID and Turkish driving license. (Both request)
For Other country citizens: Credit Card, Passport, International Driving license.
Driver name should be same on voucher, driving license and on passport.
3rd persons (from family, friend or other name persons) are not allowed to pick up or return car.
Only driver’s credit card is allowed.
Rental is with unlimited mileage.
The vehicles displayed and the models listed are the most common vehicles used by car rental companies.
We do not guarantee that the color, make or model of the rented vehicle will be the same as the vehicle displayed on our website.
Your booking confirmation printed or shown from mobile to representative in the rental office at the time of arrival. Failure to provide a booking confirmation means that the rental agent may charge local rates. If you cannot show the required documents, the documents are not valid or there is insufficient balance on your credit card, the Car Rental tool may refuse to deliver, and no fees will be refunded.
Rental is calculated over 24 hours. For less than 24 hours, a daily fee is charged. The tenant is responsible for extra charges such as Bridge, Motorway, Arrival fees, Parking fee, Traffic fines. Please be advised to inform the office at the time of booking or at least 3 days prior pick-up of your exact flight time arrival, flights and contact numbers are necessary. Car Rental company cannot be held responsible for any problems due to delays caused by unrecognized flight numbers.
Before the rental period starts, a change in the reservation is carried out up to 48 hours.
Before picking up your vehicle, check to see if there is any damage to the vehicle before leaving the authorized personnel. Upon returning your vehicle, check the vehicle and make sure you have checked the delivery form. Otherwise, the company will not accept any liability for damage to the vehicle.
Turkey VAT is 20 % included in rates.
DELIVERY AND RECEIPT
Renter received Vehicle, which he examined and found to his complete satisfaction, in perfect condition & appropriate to the purpose he rents it. Renter must return Vehicle and all documents, tools & accessories that accompany it to the Lessor in the same condition he received it at the location and on the date designated in this agreement. Otherwise, and upon expiration of the Rental period. The renter will be obliged to pay to the Lessor the normal rental charge plus expenses for any loss or damage. The Lessor reserves the right to gain repossession and use of vehicle at any time without notice and without Renter’s consent, but at Renter’s expense from wherever and by any means if at the discretion of the Lessor there is danger or damage or loss of Vehicle as well as risk of not receiving the rental charge or any other due compensation. The Lessor has the right beside the above-mentioned case to gain repossession and use of Vehicle if it has been used in violation of this agreement or of designated Rental period.
DRIVER’S AGE:
Drivers must have a minimum 2-year driving license. Ages 21-69 years old.
21 Years (2 Years Driving License) for Mini, Economy, Compact,
Standard Age 23 (3 Years Driving License) Medium Group
25 Years (5 Years Driving License) are the minimum limits for SUV, Premium and Minibus rentals.
The driver’s license must be in the Latin alphabet. International driving licenses are required from drivers with a Greek, Russian, Chinese, Hebrew and Arabic driver’s license. An international driving license is required with the original driver’s license.
YOUNG DRIVER(S) FEE
Not available.
ADDITIONAL DRIVER(S)
Additional drivers must meet all rental requirements. Additional drivers can be added to the contract at any rental branch. Daily charge of €4 plus VAT for each additional driver. Additional drivers must enter the name on the agreement.
PAYMENT METHOD:
For all categories, the lessee must present a credit card under the driver ‘s name to cover the amounts related to the guarantee/Deposit and the payment of the rental cost (for non-prepaid reservations). For every car rental, a credit card is always required as a guarantee, even if the renter pays the rent in cash. Accepted cards: VISA & MASTERCARD only. One or more credit cards may be required on behalf of the driver. Make sure that you have enough limits to cover your usage limits. Deposit fee is from 500-euro (ECO – INTERMADIATE) to 750-euro (SUV) 1500 euro (Minivan). If you do not provide a valid credit card or there is not enough credit on your credit card, a cash deposit is not accepted, and no charge will be refunded.
PRICE AND INFRINGEMENTS
All fines and administrative penalties resulting from the driver’s fault are fully borne by the lessee. The renter is responsible for all types of fines, fines for bridges and highways, as well as legal interests. Hgs is billed as a Pay Per Pass. Ogs is charged as a Pay Per Pass.
WARRANTY
For rentals, upon receipt of the car, a deposit amount will be reserved on the driver’s credit card which will be returned in full at the end of the rental, if no other charges arise. The release of the amount can take up to 30 working days depending on the issuing bank of the card. The amount of the warranty varies by car category. The amount of the warranty varies by car category. The Vehicle provider & Banks are the ONLY responsible to release the pre-authorized amounts to credit card or assist the client to receive the deposit back. H-Lead has no authority to these transactions.
Analytically:
Excess: The maximum amount that the lessee shall pay in case of car damage.
Deposit: The amount that will be blocked from driver’s credit card for deposit purposes.
Example: In case the damage cost of car group MCAR (Mini) is 1.300€ the lessee shall pay 1.000€ (up to excess) which is 500€ from the blocked deposit amount plus the extra 500€. In case the damage cost of car group MCAR (Mini) is 400€ the lessee shall pay from the deposit amount 400€ and the rest 100€ will be released within 30 working days.
SAFETY
All authorized car drivers are exempt for damage to the rented car by fire and are insured with civil liability to third parties for death, bodily injury, and property damage.
Third part liability INCLUDED
A. FINANCIAL DAMAGES
PER VEHICLE = 120.000 TL
PER ACCIDENT = 240.00 TL
B. HEALTH EXPENSES
PER PERSON = 1.200 TL
PER ACCIDENT = 1.200.000 TL
C. INJURY & DEATH
PER PERSON = 1.200 TL
PER ACCIDENT = 1.200.000 TL
Collision Damage Waiver (CDW) INCLUDED
The renter’s liability for damage to the rented vehicle may be limited, provided that the Traffic Code is not violated. Excess amount depends on car group and varies between Eur 1.000,00 and Eur 1.500,00. Excess will be charged per incident. CDW never covers damage to tires, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys.
TWH coverage – NOT INCLUDED
Apart from the standard motor vehicle insurance set as TWH, damage that may occur in the rubber glass and headlights is covered by the rubber glass headlight insurance warehouse. You will be protected against such damage with EUR 4 per day.
Super – Collision Damage Waiver (SCDW) – NOT INCLUDED
Never covers damage to tires, underside, interior, engine, damage to the locks and loss of vehicle keys. There is no extra handling fee or expertise fee.
Even if Renter has accepted «Collision Damage Waiver» there is a minimum charge for the restoration of the damage, as designated in the official Lessor’s pricelist (tariff) or as stated in the front side of this agreement, unless Renter has accepted «Full Damage Waiver» (FDW or SCDW) by marking in the «Accept» box & by paying the respective daily charge. It is expressly agreed that: The said acceptance of «Collision Damage Waiver» (CDW) or of «Full Damage Waiver» (FDW or SCDW), does not cover in any case damages caused. 1. Underneath the Vehicle. 2. To the tires and wheels of Vehicle. 3. Interior 4. engine 5. damage to the locks and loss of vehicle keys. 6. During loading, unloading or transport of Vehicle by ships or trains or other means of transport without Lessor’s prior written consent.
THEFT PROTECTION (TP) INCLUDED
Theft protection is not included in rates unless it is mentioned on your voucher. Renter has the obligation to compensate the Lessor in the event of theft, loss, or damage to Vehicle and to any person (including his co-passengers) as well as to pay all losses & damages suffers by the Lessor. More specifically: a. Renter is responsible for all the damages he has caused to Vehicle or to others in case he had violated the terms of use of Vehicle or in case he has been driving same in an illegal manner or in violation of the Greek Driving Code. b. Renter is responsible for partial or total theft or loss of Vehicle unless the Lessor releases Renter from the responsibility for total theft or loss of Vehicle. Such release is valid provided that Renter has already accepted at the beginning of rental the daily charge and the conditions of «Theft Protection» (TPC) of Vehicle, as these terms are defined in the official Lessor’s price-list (tariff), by marking in the «Accepts» box on the front side of this agreement, provided that Renter has taken all the precautions to avoid total theft or loss of the Vehicle and has used it in compliance with the terms of this agreement. It is expressly agreed that theft or loss of the parts accessories and / or equipment (partial theft) of Vehicle is not covered by the above-mentioned acceptance of «Theft protection» (TPC). c. Renter is responsible for damage to the Vehicle due to collision or fire.
Administration fees (IAF)
The driver is charged € 50 including VAT in case of accident, regardless of fault, as well as in case of a fine resulting from a violation of the Greek Law. This amount is non-refundable.
GAS/OIL POLICY
The renter on the return of the vehicle delivers the car at the same level of gasoline / diesel that received it. If this is less than the one who received it, then it will be charged on the spot with the difference between Fuels and in addition the fuel service charge. No refunds will be made for fuels left in the tank and not used.
REFUELING CHARGE
Same to same fuel policy. In case fuel is not at the same level a Fee € 10 and plus missing fuel will be charged.
CHILD SEATS
Available only after reservation and with a charge of € 4 daily VAT included.
GPS
Available only after reservation and with a charge of 8 € per day VAT included.
Wi-Fi
Available only after reservation and with a charge of 4 € per day VAT included.
SNOW CHAINS -winter tires
Available only after reservation and with a charge of 4 € per day VAT included.
CAR TYPE CHANGES
The company reserves the right, subject to availability, to provide a different type of car from that of the original reservation with a corresponding, or larger category.
Grace Period
A rental day is calculated as 24 hours and 180 minutes. In case the rental exceeds this period, an additional rental day will be charged.
Late Return Charge
All customers must inform H – LEAD about a possible extension of the rental within the opening hours of the stores, to avoid the imposition of the Late Return Charge. If the car is returned late or more than the agreed return time, then there will be a Late Return Charge at a cost of 20 €, for each day or part thereof, in addition to the cost of the extra rental day.
EXTENSION OF RENTAL PERIOD If Renter wishes to prolong the rental period of Vehicle, he must notify to the Lessor in writing at least twenty-four (24) hours before the end of the period to receive the respective written approval. If he fails to do so he will have both civil and penal liability for illegal use and possession of Vehicle. In case of extension of rental Renter shall be bound by the terms and conditions both initial agreement and the rental extension agreement, whether concerning the Vehicle or any replacements thereof.
ACCIDENTS
In case of any accident or any other incident (fire, theft, etc), Renter or the additional driver(s) are obliged to immediately do the following: a. Not acknowledge liability or guilt and claims of third parties in any way, direct or indirect. b. Note the names and the addresses of eyewitnesses and the name & the address of the driver & the data of the vehicle, with which Vehicle may have collided. c. Notify the Police to investigate the liability of the third party and provide care to any injurers. d. Contact with the Lessor immediately by phone or other means (fax etc). e. Obtain all relevant information from any third party. f. Photograph the location of the accident & the vehicles participating in the accident, if possible. Renter must complete and sing an accident/theft report latest within twenty-four (24) hours at the nearest Lessor’s branch and send any relevant documents or information to the Lessor. In case of theft or loss of Vehicle Renter must report the incident in writing at the nearest police department within twenty-four (24) hours.
In cases of damage and theft, the following must be observed in order for the insurance to be valid.
– In case of an accident, the accident and alcohol report should not be moved by the Police or Gendarmerie, or the accident report has been prepared completely (the opposite vehicle’s license, license, insurance policy if the person who lives abroad, the photocopy of the page indicating the date of entry into the country) is taken.
– The vehicle is not used under the influence of alcohol and drugs and there is no gross negligence, intent and defect.
– Delivery of the vehicle key to if the rented vehicle is stolen.
– All these reports should be delivered within 3 days at the latest.
OUT-OF-BORDER RENTAL
It is strictly forbidden to go out of Turkey.
Cancellations will be made through the XML System. Cancellations and no-shows’ policy:
Within 48 Hours prior arrival for all prepaid bookings = 100% charges
Non-Show = 100% charges
Booking is valid up to +1 hours maximum of the scheduled time.
In case of further delay, the Car rental company has the right to cancel the booking with 100% charges.
ALL TERMS MAY CHANGE WITHOUT PRIOR NOTICE.